How we use and protect your personal data

Last updated: May 2022

Payments Innovation Forum Ltd (“PIF”, “we”, “our” or “us”) is committed to protecting and respecting your privacy. PIF is a limited company (with company number 0595515) registered at 86-90 Paul Street, London, EC2A 4NE.

PIF is a trade association representing firms across the payments and fintech sectors. We will only use your personal data in a way that is fair to you. We will only collect your personal data where it is necessary for us to do so and we will only collect your personal data if it is relevant to our dealings with you.

This Privacy Policy describes your rights, the information or "Personal Data" we would usually collect and use and how we would protect it, 

PIF is the data controller under GDPR and specific UK legislation incorporating the requirements of GDPR in relation to the processing of your personal data.

Our commitment and obligations to you

We take the collection, usage and security of your personal data very seriously. We can only use your personal data under law if we have a good reason for doing so. We ensure lawful processing of your personal data:

  • Where there is a contractual obligation for us to do so in providing appropriate products and services or enroling you as a member of PIF;
  • Where the processing of your personal data is necessary for the purpose of legitimate interests in providing you with appropriate products and services, and
  • By obtaining consent

How personal data is obtained

We obtain personal data in several ways, for example through your use of our services or other dealings with us, including through the member enrolment process, enquiry forms, and from information provided in the course of ongoing correspondence. 

We may collect personal data from you when you use our website and visit the member portal, fill in forms or when you correspond with us by email, phone or otherwise. This includes information you provide when you register to attend our meetings and events, or request information from us. 

Information we collect about you

When someone visits our website, we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of our site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of people who visit our site.

We also use third-party providers including Mailchimp and White Fuse, to deliver our event information and to email you our PDF downloads, and Eventbrite to e-mail you event registration confirmations. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our event marketing communications.

We also collect data about you when you enrol as a member of PIF and/or attend any of our meetings, events and/or PIF working groups and committees. This may be collected where you have been invited, nominated or otherwise requested to attend one of our meetings, events and/or working groups and committees. This information may include your name, job title, company name, personal description, business and/or personal email address and business and/or personal phone numbers.

Why we collect your data

As a business, it is very important that we perform our agreement with you and/or carry out our contractual obligations with the best service possible and it is in our legitimate interest to be responsive to you to ensure the proper functioning of our products, services and organisation.

How we use your personal data

We use information about you to carry out our contractual obligations when you enrol as a member of PIF, including to allow you to access the restricted areas of our site, to provide you with information such as news and services such as events that you would expect to receive as a member of PIF, to provide services and information you have requested from us, to inform you about products and services that we believe may be of interest to you and your organisation, to improve the products and services we offer to members, to manage our relationship and communications with you and to coordinate our meetings and events.

We may use information about you where it is within the legitimate interests of PIF to do so. 

We rely on our legitimate interests to:

  • Manage our relationships and communications with you, such as contacting you when you have registered to attend an event or requested information from us
  • Invite you to participate in and/or speak at our meetings and events
  • Handle enquiries from members of the public

We may contact you by email, post or phone. You have a right to stop us from contacting from you for marketing purposes. You may opt out of PIF marketing communications at any time by contacting us at [email protected] or by clicking the ‘unsubscribe’ button that appears at the bottom of every e-mail we send to you.

Sharing of your Personal Data

We take your privacy very seriously. We will only share your information where:

  • We need to for the purposes of providing you with the products and services you have requested from us
  • We are required to do so by law, for example if we are required to do so by a court order or for the prevention of fraud or other crime.
  • We have a legitimate reason for doing so, for example, to manage risk
  • We have asked you for your permission to share it, and you have agreed

Data Retention

We will retain your personal information for as long as you use our services and for a reasonable time thereafter. After you have terminated your use of our services, we will retain your personal information for up to seven years and thereafter may store it in an aggregated and anonymised format.

You do not have to provide us with any Personal Data in order to access most areas of our site. We will always ask you when we need information that personally identifies you or allows us to contact you.

Security of your personal data

We will take all steps reasonably necessary, including technical and organisational measures, to ensure that your data is treated and held securely and in accordance with this Privacy Policy. 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site; any transmission of your data is at your own risk. Once we have received your information, we will take all necessary steps to try to prevent unauthorised access.

Our site may contain links to and from the websites of our member organisations, sponsors, partners and suppliers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to your personal data

You have the right to request a copy of the information that we hold about you. You can also ask us to correct or remove information you think is inaccurate. If you would like a copy of your personal data please contact us at [email protected]

If you do not want us to collect your personal data

If you do not want PIF to collect and use information about you, please do not enrol as a member of PIF, do not visit our website, do not attend our meetings and events and do not download available resources.


When you visit our site, we may store some information (known as a “cookie”) on your computer. A cookie is a small text file that is stored on your computer, tablet or phone when you visit a website. Some cookies are deleted when you close your browser. These are known as session cookies. Other cookies remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you. Cookies do not contain any personal details about a visitor or their location – they simply identify the computer or device being used. We use cookies to track website performance, to give you a better and more relevant online experience and to provide the products and services you request. You can set your browser to disable cookies.

For further information about cookies, including how to see what cookies have been set, and how to manage and delete them please refer to

Your rights

Data protection laws give you specific and detailed rights with regard to the information we hold about you. These include the rights to:

  • Request a copy of the personal data we hold about you;
  • Request that we supply you or a nominated third party with a copy of the personal data that you provided to us;
  • Inform us of a correction to your personal data;
  • Restrict our use of your personal data;
  • Erase your persona data, or 
  • Object to the ways in which we are using your personal data

To understand more about your specific rights or to exercise these rights in conjunction with this Privacy Policy please contact us at [email protected]

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will publish any updates on this page, and where appropriate, notified you by email.

Your agreement

By submitting information about you to us, you agree to our use of your data and of anyone you represent in the manner set out in this Privacy Policy (as may be amended from time to time, as described above) and you are responsible for ensuring that you have the authority to do this on behalf of anyone about whom you submit information to us.


If you have any questions, comments or requests regarding this Privacy Policy, please contact us at:

Payments Innovation Forum Ltd, 86-90 Paul Street, London,EC2A 4NE

You can also contact us by email at [email protected]

Payments Innovation Forum Ltd is registered in England and Wales under company number 05955151 at 86-90 Paul Street, London, EC2A 4NE.
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