Agents are coming to the checkout. Will anyone trust them when they get there?
At PIF's AI & Agentic Payments Forum on 24 September, the industry swapped speculation for specifics. The technology has arrived, and fast, the harder question is one of trust. it
The conversation was more practical than the hype might suggest. Nobody was debating whether or not it will happen. The conversation ranged across passkeys, token identifiers, spend limits and liability, and what happens when an AI agent buys the wrong T-shirt.
About this workstream
PIF’s AI & Agentic Commerce Workstream brings members together to understand, help shape and responsibly advance the role of AI‑driven technologies across the payments ecosystem. The workstream explores emerging capabilities, identifies risks and opportunities, and supports members in navigating the shift toward autonomous payment experiences.
Key Focus Areas
- Insight: Examining how AI, automation and agentic systems can enhance payment journeys, from fraud prevention and customer support to smart decisioning and personalised financial services.
- Knowledge Exchange: Creating forums for members to share insights, discuss regulatory and ethical considerations, and surface practical lessons from early deployments across the market.
- Innovation Spotlights: Showcasing tools, models and agent‑based technologies that demonstrate real‑world potential to transform commerce, streamline operations and unlock new value for consumers and businesses.
